• Do you cook with any meat or fish products in the kitchen where the vegetarian meals are cooked?
No we are a completely dedicated vegetarian kitchen. You can therefore be sure that there is no cross-contamination in any of the products we create.
• Why is your food frozen rather than chilled?
Freezing is the most natural form of preserving. It allows us to avoid any preservatives or additives, so you can be assured that you are getting a wholesome product that is healthier for you and your family. With the innovation of air-blast freezing our food is frozen in minutes rather than hours. This means that all the true flavours of the food are retained and the texture is perfect, so you get food that tastes, looks and smells home-prepared.
• How is the food frozen?
The food is Air-Blast Frozen. This is when food is frozen in minutes by being blasted with super cooled air. The speed of freezing means that the taste and texture of the food is retained and the freezer life is greatly extended. It also means that the products do not need artificial additives and preservatives. To achieve this we have invested in a brand new Foster Refrigeration Blast Freezer.
• Where are your ingredients sourced?
Wherever possible we source all of our ingredients locally. We actively encourage local suppliers within the Somerset area. We are also keen to utilise seasonal produce. We are totally committed to producing and supplying only the very best products, ethically produced and with the minimum impact on the environment.
• Do you provide cooking instructions?
All of our packaging contains detailed cooking instructions. However, if you would like further clarification please call us on 07774 826688 or email us at enquiries@withykitchen.com
• Do you have products suitable for vegans?
Yes we do. We have a vegan range of products – some of which are adapted from vegetarian recipes. However, you can be assured that there no dairy products used in our vegan recipes. If we do not have the product you would like in our vegan listing then please contact us.
• Is there a minimum order?
We have a minimum order requirement of £25.
• How soon before I need the food do I need to place the order?
As we cook in small batches we would like your order a minimum of four days before you require the food. Obviously if it is a large order we would prefer more time as we may have to cook specifically to satisfy your order. However, if it’s an emergency then please call us - we will always try our best to meet your challenge.
• Can I order by telephone?
Yes, of course. We would love to hear from you.
• Where do you deliver and how much does it cost?
We deliver ourselves to any address within 25 miles of Somerton. Beyond that we use a courier service to cover the majority of the UK.
For delivery between 08:00 and 17:30; Tuesday to Friday
* Orders less than £45 - cost £8
* Orders over £45 but less than £75 – cost £5
* Orders over £75 – free delivery
There is a minimum order of £25
• How will my order arrive?
It will be packed in special insulated boxes which are despatched via overnight courier to arrive with you (still frozen) on the agreed day of delivery.
• When do you deliver?
We deliver Tuesday to Friday. However, if you specifically require a Saturday delivery we can organise that but there will be an additional cost. Please contact us via the website or telephone 07774 826688 for details.
• What if there is something I am not happy about?
If you are unhappy about any of the goods or services then we definitely want to hear from you. It is our honest intention to provide a first class service so, if there is a problem then please contact us as soon as possible either via the “contact us” pages on the web site or by telephone at 07774 826688. We will do our best to resolve whatever problem there is.
• What if I want to ask a question or express an opinion?
Again, please contact us, either via the web site or telephone.
• Is the packaging recyclable?
We are fully committed to protecting the environment and recycling as much as possible. The cardboard outer can be recycled at any local amenity site. Likewise the foam inner is fully recyclable. However, we can re-use the inner (provided it is not damaged). If you put it into a black plastic bag and address it to us at:
Withy Kitchen
Harpitts Cottage
Charlton Mackrell
Nr. Somerton
Somerset
TA11 7BH
The postage should be about £2:00. On receipt of the inner we will credit you with £3 against your next order.
• What if I can’t find what I want?
Then please contact us. We will try our best to produce what you are looking for. |
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Copyright © 2008 Withy Kitchen |
